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Industrializing AI for Software Development: a roadmap applicable to every sector

How is a 700-person technology company achieving 3 times the speed on modernization projects? By incorporating a century of lean manufacturing wisdom to industrialize AI-driven development — and by demonstrating a new sociotechnical path for organizations in every sector.

By Lean Institute Brasil

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Designing succession: the role of management in business continuity

In a country where nine out of ten companies are family-owned, this omission jeopardizes business continuity, job stability and the competitiveness of the economy

By Flávio Battaglia

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When the future learns from experience

The future of companies will depend less on the age of those who work in them and more on the collective ability to learn continuously from diverse perspectives and lived experience

By Flávio Battaglia

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Workplace safety: a non-negotiable value

Workplace safety should be seen not only as an ethical or legal responsibility, but as a strategic pillar of management. It is essential to integrate it into every process

By Flávio Battaglia

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Without trust, an organization does not thrive

In the corporate world, trust means the belief that people, teams and the organization as a whole will act consistently, ethically and competently, fostering a safe and productive environment. It is essential because it strengthens collaboration, increases engagement and productivity, minimizes conflict, accelerates adaptation to change and nurtures innovation

By Flávio Battaglia

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Management against the labor shortage

How the practices and principles of the lean system can shed light on today's shortage of professionals, attracting, developing and retaining new generations that are increasingly skeptical of the vices of traditional management

By Flávio Battaglia, Luciana Gomes

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Stability: the "invisible" foundation that defines success

Sources of instability in an organization can be classified as internal or external, and understanding the distinction between them is essential for effective management

By Flávio Battaglia

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The solution to the talent shortage may lie in World War II

ManpowerGroup's “Global Talent Shortage 2023” report shows that 77% of companies worldwide are struggling to fill positions with skilled professionals — the highest percentage recorded in the last 17 years. But a technique from the past may help solve the problem

By Flávio Battaglia

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Dojos change minds

CASE STUDY – Faced with safety and quality problems, this Brazilian plant set up a dojo, and the results are very promising

By Gabriel Oliveira, Nilson Rodrigues da Silva

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Small businesses, big impact

The successful project discussed in this article shows how lean can bring enormous benefits to small and medium-sized companies and open the way to a new way of looking at lean coaching

By Paloma Rubinato Perez

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In service of customer centricity

This Shared Services Center in Poland used lean, technology and automation to completely transform itself and deliver an ever-better experience to its customers.

By Krzysztof Drozd

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Arrows and loops – the evolution of our management system

A senior executive at a Spanish hotel chain shares an example of how the organization's management system and visual tools have changed over time.

By Jordi Estalela

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Lean in insurance: how to ensure an effective and safe transfer of patients between care settings

Transferring a patient from one care setting to another is a delicate moment. Insurer SulAmérica used its vast lean experience to improve transitional care, and here is how they did it.

By Lia Gonçalves, Luciana Gomes, Monica Ono

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When your DM delivers results, it's time to improve: the Tilibra example

Tilibra achieves better-than-expected results by implementing DM in its operations and begins implementing new improvements, aiming to reap even more.

By João Marcos Linares, Fabio Rogerio e Silva

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How to increase profitability and improve the work environment at the same time

A restaurant's management team discovered that giving cooks the autonomy to focus on value creation improves business performance and makes them more effective leaders .

By Patricia Panchak, Matthew Savas

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Customer satisfaction at Haidilao restaurants

How did a small food shop in Sichuan turn into a $30 billion chain with around 900 restaurants in several countries? By always going the extra mile for customers!

By Bruce Chen, Marcus Chao

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Lean at banco BV boosts efficiency with security

How combining data, facts and the customer's presence can increase efficiency without compromising security.

By Gustavo Cocina, Angélica Regazzini

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CCR: Lean transformation at the toll plazas

New payment methods are implemented at one of Brazil's largest highway operators. Result: shorter lines and less waste.

By Jorge Manuel Gonçalves Pereira, Robson Gouveia

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Lean purchasing intelligence to boost results

How lean management can make the purchasing area strategic, innovative and optimized within an organization.

By Elmar Costa, Gabriel Araujo

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A truly lean purchasing department

Understand how lean management can transform the traditional vision and practice of the purchasing area to make it strategic, innovative and optimized

By Flávio Augusto Picchi, Elmar Costa

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Lean to speed up the launch of new medicines

Much has been said about "clinical research" around the world and its rigorous stages of studies and approvals. Roche Brasil accelerated the activation of new clinical studies and gained international recognition among the group's units by adopting lean and agile management concepts.

By Ludmila Lara Matai Xavier, Augusto Elias R. da Fonseca, Robson Gouveia

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Lean in retail: a new way of thinking and acting in a dynamic market

In this case study, the authors show how Brazil’s largest food retailer, Grupo Carrefour, has been using lean philosophy to adapt quickly to change and achieve excellence in delivering value to its customers.

By Renato Marinuchi, Claudio Marcelo Macedo

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Planning a turnaround with purpose

By Josh Howell

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A lean look at… the media

If we truly believe lean can change society, then we must use it as a lens to look at the different aspects of our lives – even when those associations are hard to make. This month, we discuss the world of media.

By Michael Ballé

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Lean in Services: Eight challenges and lessons

Implementing lean is not always easy. However, tips from those who have been on this journey for some time can help and make it easier to overcome fundamental challenges. Read about the challenges and lessons of ELOSAÚDE, a healthcare assistance association, for inspiration.

By Agnaldo Tonhon, Angélica Regazzini

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Down with batches

To speed up the issuing of insurance policies, a SulAmérica department decided to move away from large batches and start working in flow.

By Ricardo Felix

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How insurers are tackling problems in this changing scenario

The webinar “ Lean in Insurance Companies ”, held on June 4, brought together five leaders from four major insurers to talk about how their organizations are creating quick responses to deal with recurring problems in view of the new normal. Below, we have gathered some highlights from this meeting, with very valuable reflections and lessons.

By Augusto Elias R. da Fonseca, Tamiris Masetto Manzano

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Lean at Qualirede: how to optimize deliveries

Qualirede is experimenting with lean and is already achieving significant results on its journey, both in improving its processes and deliveries and in engaging people.

By Lean Institute Brasil

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Rethinking restaurants after Covid-19

The future has never looked so uncertain for restaurants and coffee shops. The authors share a set of practical lean tips that can guide organizations through this storm.

By Lara Anderson, Agustin Tena, Bart Rozema, Ben Hartman, Brian Reece, Jason Berkman, Josh Howell, Karen Gaudet, Oriol Cuatrecasas, Rich Vellante, Scott Heydon, Steve Crowley, Teri Laeder, Tom Root

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Handling the supply of healthcare services

The healthcare services supply team at insurer SulAmérica explains how they managed to transform the processes in their department to become more efficient in handling their workload.

By Equipe SulAmérica

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Leveraging lean learnings to face the crisis

Notes from the (virtual) gemba — The author talks with an innovative insurance company about how it relies on its lean learnings to ensure business continuity and shift to remote work during the Covid-19 crisis.

By Catherine Chabiron

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Squeezing waste out of our process

CASE STUDY – At a Brazilian insurance company, a team worked hard to streamline the review of dental claims – a great example of lean thinking in an administrative process.

By Rodnei Yogui

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When lean takes flight

NOTES FROM THE GEMBA – The author visits Paris Orly airport to learn about a pilot project (pun intended) that aims to tackle flight departure delays using lean thinking.

By Catherine Chabiron

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Without lean IT, our banks cannot fight the competition

The banking sector is struggling under heavy regulation and growing competition from fintechs. So what can banks do? The author suggests they adopt lean IT to transform their business.

By Marie-Pia Ignace

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Lean steps to improve the “customer experience” in services

By Flávio Augusto Picchi, Robson Gouveia

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Supporting the Australian service industry

INTERVIEW - What skills do coaches need to successfully support lean transformations in the service sector? Our colleagues in Australia tell us about their experience.

By Alister Lee

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