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Article

Down with batches

To speed up the issuing of insurance policies, a SulAmérica department decided to move away from large batches and start working in flow.

• Lean strategy
• Services
• Ricardo Felix
• 6 min read
• 7/31/2020

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Article

How insurers are tackling problems in this changing scenario

The webinar “ Lean in Insurance Companies ”, held on June 4, brought together five leaders from four major insurers to talk about how their organizations are creating quick responses to deal with recurring problems in view of the new normal. Below, we have gathered some highlights from this meeting, with very valuable reflections and lessons.

• Lean strategy
• Services
• Augusto Elias R. da Fonseca
• 11 min read
• 6/17/2020

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Article

Lean at Qualirede: how to optimize deliveries

Qualirede is experimenting with lean and is already achieving significant results on its journey, both in improving its processes and deliveries and in engaging people.

• Lean strategy
• Services
• 10 min read
• 6/12/2020

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Article

Rethinking restaurants after Covid-19

The future has never looked so uncertain for restaurants and coffee shops. The authors share a set of practical lean tips that can guide organizations through this storm.

• Lean strategy
• Services
• Lara Anderson
• 16 min read
• 5/22/2020

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Article

Leveraging lean learnings to face the crisis

Notes from the (virtual) gemba — The author talks with an innovative insurance company about how it relies on its lean learnings to ensure business continuity and shift to remote work during the Covid-19 crisis.

• Lean strategy
• Services
• Catherine Chabiron
• 15 min read
• 4/14/2020

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Article

Squeezing waste out of our process

CASE STUDY – At a Brazilian insurance company, a team worked hard to streamline the review of dental claims – a great example of lean thinking in an administrative process.

• Lean strategy
• Services
• Rodnei Yogui
• 6 min read
• 2/27/2020

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Article

Learning and practicing lean accounting

LEAN ACCOUNTING… NO THANKS.

• Lean strategy
• Banking and Financial Services
• Orest (Orry) Fiume
• 9 min read
• 1/9/2020

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Article

When lean takes flight

NOTES FROM THE GEMBA – The author visits Paris Orly airport to learn about a pilot project (pun intended) that aims to tackle flight departure delays using lean thinking.

• Lean fundamentals
• Services
• Catherine Chabiron
• 13 min read
• 9/26/2019

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Article

Without lean IT, our banks cannot fight the competition

The banking sector is struggling under heavy regulation and growing competition from fintechs. So what can banks do? The author suggests they adopt lean IT to transform their business.

• Lean strategy
• Services
• Marie-Pia Ignace
• 6 min read
• 7/1/2019

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Article

Hoshin Kanri at Itaú Unibanco

The first steps of strategy deployment through structured problem solving and people development

• Lean strategy
• Services
• Victor Catisse
• 16 min read
• 2/6/2019

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Article

“Siloed” police operations reflect a management failure and contribute to public insecurity

The “quality” of police action is just as important as its “quantity”

• ESG and sustainability
• Services
• Flávio Augusto Picchi
• 3 min read
• 10/10/2018

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Article

The fire department transforming itself and its city

INTERVIEW - Is “lean firefighting” a contradiction? Not if you're the Grand Rapids Fire Department, which has not only carried out its own lean turnaround but is also leading a citywide lean transformation.

• Lean culture
• Services
• Brad Brown
• 8 min read
• 7/5/2018

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