Seguros

A simple lean tool can help us create safer flows in our businesses, a critical challenge as we plan our return to work with new physical distancing measures.

Notes from the (virtual) gemba — The author talks with an innovative insurance company about how it relies on its lean learnings to ensure business continuity and shift to remote work during the Covid-19 crisis.

CASE STUDY – At a Brazilian insurance company, a team worked hard to streamline the review of dental claims – a great example of lean thinking in an administrative process.