What is PPFL?
Watch and see in 3 minutes how lean can transform the way you work.
Practical Lean Training Program:
Services
Unlock administrative processes and elevate the customer experience. Apply lean office to streamline the flow of information and drive lean management in services.
Why join the Lean Training Program for Services?
Whatever the area, problems such as delays, bureaucratic processes and communication breakdowns share the same root: inefficient flows. Our program focuses on developing leaders in services, combining lean thinking, agile practices and smart use of technology to deliver true continuous improvement in services.
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Focus on information flow and user experience
Learn to map and optimize integrated journeys, connecting back-office areas to improve the experience of customers, patients or employees.
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Integrating Data Intelligence, AI and Agility
Understand how Artificial Intelligence, data and agility (Scrum and Kanban) can support fast, sound decisions, driving operational excellence in services.
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Developing leadership and a Lean-Agile culture
Build the skills needed to lead sustainable change, establishing rituals and behaviors that create a high-performance culture.
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Mentoring on an applied project
Validate lean in services in practice. Our experts will guide you through an A3 Project to solve a real administrative bottleneck in your company.
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Strategic and operational alignment
Learn how to apply strategy deployment (Hoshin Kanri) to connect autonomous teams and leadership goals with day-to-day execution in offices and services.
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Operational stabilization (Daily Management)
Implement routines that ensure quality and safety (clinical or data), eliminating administrative bottlenecks and creating effective countermeasures.
Who it's for
The program is designed for professionals from different areas who act as change agents, seeking to unlock rigid processes and put lean office into practice:
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Leadership
Leaders, product managers and customer service coordinators.
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Back-office
Back-office analysts, coordinators and managers (HR, Finance, Procurement, Logistics and Retail).
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People
Innovation leaders, digital and IT directors, and agile teams (Product Owners, Scrum Masters, Agile Coaches).
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Multipliers
Hospital managers and clinical coordinators focused on the patient journey.
What you will learn
A curriculum at the forefront of transformation, designed to integrate agility, AI and a deep conceptual foundation, ideal for your lean training in services.
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Discover the essence of lean thinking applied to services, administration, IT and healthcare. Learn how to think lean, reduce administrative waste and use structure and behavior to improve operational results.
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Learn to identify opportunities and map the value stream in service processes, patient journeys and back-office flows. The goal is to design a future state that delivers measurable impact and concrete results.
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Learn how to lead sustainable change: developing leaders and establishing the rituals, metrics and behaviors needed to build a culture of operational efficiency and continuous improvement in complex environments.
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Apply Design Thinking tools, hypothesis-driven management and agile practices to design and deliver services, digital products and service journeys centered on the customer and patient experience, with fast learning cycles.
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Dive into the strategic use of advanced technology and Artificial Intelligence to support decision-making. Learn to prioritize initiatives and measure results in lean management for services, clinical centers and back-office, keeping operations up to date and secure.
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From the 3rd week of the Lean Services training program, participants begin structuring their hands-on application projects, tied to a real problem in their organization. Guidance is fully individualized with a dedicated LIB consultant.
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Hands-on experience
Guided visit: benchmarking at the gemba
Experience excellence up close. The program includes a guided, in-person immersion in the operations and administrative areas of a benchmark company. See the information flow and lean office practices at work in real time, discuss the challenges of implementing lean management in services with leaders and expand your network.
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Live networking
Executive leadership panel
A session for exchanges, learning and exclusive conversations with renowned business leaders. A unique opportunity to expand your network and discuss the real challenges of transformation in large corporations.
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September 28, 2026
Emerson Vettori
CEO of Spassu Digital Solutions
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November 23, 2026
Sidinei Bunde
CEO of Supero Tecnologia
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Exclusive learning materials
As a participant in the Lean Services training program, you receive a printed collection of essential works to support the implementation of lean management and structural change in your business:
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Gerenciamento Diário
para Executar a Estratégia -
Dominando a Disrupção Digital
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Liderar com Respeito
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Gerenciando para
o Aprendizado
The printed book collection ships only to addresses within Brazil.
+ Access to the LeanLearning platform: your digital ecosystem
Your journey goes beyond the live online sessions. You'll have exclusive access to our digital support environment, designed so you can study and review concepts at your own pace.
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Centralized library
quick access to all recordings of asynchronous classes, live sessions and your cohort's discussions.
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Application library
supplementary learning materials, templates and practical guides to support your day-to-day work in the gemba.
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Extended access
all materials and recordings remain available on the platform for up to 6 months after the program ends, supporting you while you implement your project.
Earn the professional lean dual certification
Boost your career with our immersions in critical areas and complement your program with the OPTIONAL Advanced Certification.
Advanced Certification in Healthcare Management and Patient Journey
Ideal for hospital managers and professionals leading continuous improvement projects in healthcare organizations pursuing excellence in care.
Learn more
Partner immersion Hospital São Paulo
Advanced Certification in Digital Transformation and Artificial Intelligence
Ideal for technology leaders, product owners and innovation teams who need to speed up delivery and reduce risk in digital initiatives.
Learn more
Partner immersion Vibe Tecnologia
Advanced Certification in Supply Chain and Logistics
Designed for operations and back-office managers seeking to stabilize information and logistics flows, reducing costs and meeting deadlines.
Learn more
Partner immersion Patrus - Transportes
By completing the Lean Services training program and the Advanced Certification, you'll hold a highly valued dual lean certification — an opportunity to set your career and your team apart.
Note: Advanced Certifications (ACs) are optional and require an additional investment. To earn the certification, your PPFL A3 project must be aligned with the chosen focus. Immersion spots and dates are limited — secure your place.
Learn from industry experts
Connect with and learn directly from leading experts in agility, technology and services active in the market.
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Fábio Trierveiler
Program Coordinator | Lean Digital Transformation Manager
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Angélica Regazzini
Project Manager
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Augusto Elias R. da Fonseca
Head of Insurance
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Carlos Baldissera
Lean Digital Transformation Manager
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Christopher G. Thompson
Director
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Erasto Meneses
Head of Lean Digital & Financial Services
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João Paulo Moreira
Lean Digital Transformation Manager
What people who transformed their management with PPFL say
Discover the stories of professionals who applied our methodology to services and back-office management to achieve real results.
Investment and enrollment
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Lote 1
R$ 4,200*
or 6 interest-free installments of R$ 700
Closed
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Active now
Lote 2
R$ 4,200*
or 6 interest-free installments of R$ 700
Valid for enrollments until
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Lote 3
R$ 4,200*
or 6 interest-free installments of R$ 700
Opens on
Enrollment deadline: or until the cohort is full. Act fast — spots are limited!
(*) The deadlines above refer to payment of the first installment (or payment in full) and signing of the contract.
Payment methods
- Bank slip (boleto) (up to 6 interest-free installments)
- Bank deposit
- Credit cards (up to 6 interest-free installments)
How to join the program
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Fill out the form
Start your enrollment on the platform.
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Profile review
Our team will review your professional background to ensure you get the most out of the course.
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Enrollment and Onboarding
Payment confirmation and access to pre-course materials.
Assessment and certification
Each participant will have one-on-one meetings with program instructors for discussion and guidance on developing their final project. This project must address a relevant real-world case and deliver significant results for the business.
Certification criteria
- 75% attendance in activities.
- Knowledge assessment.
- Development of a real project.
- Project presentation and approval.
Participants who meet the criteria will receive the Lean Specialist certificate.
A lean Specialist is a professional recognized in the market for the ability to identify opportunities, understand context, analyze and propose improvements, striving to achieve positive results for the organization they work in.
Keep exploring the learning ecosystem
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Does your company have manufacturing or shop-floor operations? Discover the program focused on production stability.
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Frequently asked questions about Lean Training for Services
The Services cohort of the Practical Lean Training Program (PPFL) is an intensive program focused on operational efficiency, better customer experience and strategic vision for transactional environments. The program goes beyond basic processes, integrating lean philosophy with smart use of Artificial Intelligence (AI), agile practices and technology to unlock flows and drive management in services.
The program is ideal for professionals who want to act as change agents in their areas. It is designed for leaders, product managers and customer service coordinators; back-office managers (HR, Finance, Procurement, Logistics and Retail); IT/Digital directors, innovation leaders and agile teams (such as Product Owners and Scrum Masters); as well as hospital managers and clinical coordinators.
No. Although healthcare and the patient journey are widely covered (and are even the focus of an optional Advanced Certification), the program addresses the same inefficient-flow challenges found in any service sector. The methodology applies fully to retail, logistics, banking, digital areas and the entire corporate scope.
Yes, absolutely. The program strongly addresses the concept of lean office, designed to optimize processes in departments such as Finance, Human Resources, Procurement and Administration. The goal is precisely to eliminate excessive bureaucracy, operational bottlenecks and slow information flow that affect the company's support and back-office work.
Yes. Unlike traditional approaches, the curriculum includes Module 5: Data Intelligence, AI and Evidence-Driven Operations. You'll learn how to automate business processes, apply Artificial Intelligence to data analysis for fast decision-making and use technology and agile methods (Scrum/Kanban) as strategic levers, not just trends.
Yes, end to end. The course dedicates Module 2 to value stream mapping in service processes and patient/customer journeys. In addition, Module 4 (Service design and management) uses Design Thinking and agile practices specifically to design services and digital products that are fully centered on the end user, ensuring an excellent experience.
The main difference is the focus of the gemba (the workplace). While the Manufacturing cohort concentrates on shop-floor stability, the flow of physical materials, increasing OEE (machine effectiveness) and reducing setup time (SMED), the Services cohort works in environments where what flows is information and the customer. The Services content replaces manufacturing jargon with topics such as lean office, IT agility, AI, design thinking and patient/customer journeys.
Yes. The essence of the Practical Lean Training Program is that you bring a real business problem from your company to be solved. As long as it is a bottleneck focused on optimizing flows, reducing wait times in customer service, bureaucracy in financial routines or inefficiency in IT/innovation teams, it will become the subject of your final A3 Project.
Yes. From the 3rd week of the program, when you start structuring your applied project (A3), you'll receive fully individualized guidance and mentoring. A dedicated Lean Institute Brasil consultant/coach will follow your case exclusively, ensuring your project creates immediate impact in the organization.
Yes. The program teaches you to create operational stability and safety (clinical or corporate) using the A3 Method and Daily Management. As proof, projects applied by participants in previous editions achieved 15% to 25% reductions in rework and maintenance costs, as well as a 30% to 50% decrease in process failures (operational or care-related), using AI and lean for preventive analysis.
Lean principles are universal. In administrative areas, we apply lean office to map the flow of information rather than physical products. This makes it possible to identify waits, redundant approvals and communication bottlenecks, radically reducing bureaucracy and speeding up response time (lead time) to the customer.
The program treats AI, data and Agile not as trends but as levers for efficiency. You'll learn how Scrum and Kanban speed up agile delivery and how to use Artificial Intelligence for data analysis and predictability, always with the pragmatic focus of continuous improvement in services.
Yes. We offer customized in-company training for companies that want to standardize their vision of continuous improvement and operational excellence in services. We use your own organization's challenges (such as service journeys, tickets or queues) as a hands-on teaching lab.
