8/21/2017
Artigo
Building a Lean Student Relations Center
Flávio Vouguinha and Robson Gouveia
Anyone who has attended university knows how frustrating and difficult it is to resolve a bureaucratic issue at the student service center. Hours and hours waiting to be served. Days and days waiting for an answer to your problem and, often, if you want that answer, you have to go back and insist on a solution. And this kind of situation is not something that happens occasionally; on the contrary, it is more common than you might think. That is why Anima decided to think about how to improve its service and deliver more value to its students (customers).