Practical and immersive experiences

Every organization seeking to accelerate organizational learning faces a recurring challenge: moving away from a reactive cycle of urgent issues and repeated problems toward a stable, proactive routine capable of sustaining operational excellence.

In this workshop, participants will apply the 4 Types of Problems — troubleshooting/containment, gap from standard, target condition, and innovation — developed by Art Smalley and enhanced by the practical use of artificial intelligence in business.

The program demonstrates how the Daily Management method can be enhanced through the practical application of Artificial Intelligence in performance management. AI is positioned as an enabler of the method—not a substitute for critical thinking, governance, leadership, or the experience of frontline teams.

• Identification and containment of symptoms Learn how to rapidly identify signs of process instability and implement effective containment actions to protect customers, maintain operational performance, and safeguard business results.
• Root cause analysis Think lean and leverage structured problem-solving tools enhanced by AI to generate hypotheses, organize information, and deepen investigations into process issues.
• Countermeasure Implementation Develop and execute practical actions to eliminate or mitigate root causes, monitor solution effectiveness, and strengthen team learning and continuous improvement capabilities.
• High-precision diagnosis Gain a clear understanding of the true nature of operational challenges to select the most effective problem-solving approach.
• AI in process management Use technology to enhance analysis, structure complex data, and accelerate the development of effective countermeasures and improvement strategies.
• Leadership through the management system Learn how AI can serve as a powerful enabler—never a replacement—for critical thinking, governance, leadership, and team expertise.

By the end of the program, participants will have a practical understanding of how to integrate people, processes, data, and technology to reduce variation, respond more effectively to performance deviations, and strengthen problem-solving capabilities through the intelligent use of AI.

Many companies are already using artificial intelligence, but senior leadership still faces a central challenge: how to turn this technological adoption into real, measurable financial value for the business.

In lean thinking, improvement starts by seeing the value stream, identifying waste, and solving the problems that slow down operations. With the advancement of AI, a new opportunity emerges: using intelligent agents to support analysis, organize information, automate repetitive tasks, and accelerate decision-making without losing focus on method, governance, and learning.

In this hands-on workshop, you will go far beyond basic AI tool usage (such as “chat-based tools”) and gain a clear understanding of how AI agents can operate autonomously to support complex analysis, structure data, and speed up decision-making.

• AI in process management Learn how to design applications using AI agents within your operations to automate bureaucratic tasks and build highly intelligent workflows.
• Efficiency and integration Connect Lean thinking, data, technology, and people to eliminate “digital waste” and gain full visibility into operational inefficiencies.
• Innovation with governance Build autonomous, value-driven solutions that automate repetitive routines while maintaining focus on method, governance, and continuous learning.

By the end, participants will have a strategic understanding of how to apply AI responsibly to scale organizational performance, always aligned with the company’s broader objectives.